About this role
Role Overview
- Own performance and strategic development of external logistics partners (last-mile carriers and 3PLs)
- Act as main interface between Emma and logistics vendors, from ops teams to senior management
- Define and manage SLAs, KPIs, and structured performance improvement plans
- Monitor network KPIs such as OTIF, lead times, claim rates, cost per order, backlog, and service quality
- Lead performance deep dives and turn data into clear, actionable initiatives
- Drive regular business reviews and continuous improvement with partners
- Identify network gaps and support onboarding of new carriers and 3PLs when needed
- Work cross-functionally with Supply Chain, CX, Finance, Tech, and Commercial to align logistics with business needs
- Support on major issues when required, with a focus on root causes and structural fixes, not only daily operations
Requirements
- Experience in logistics, supply chain, or operations with strong exposure to carrier and 3PL management
- Strong understanding of logistics networks, trade-offs between cost, service, and scalability
- Comfortable managing KPIs, SLAs, and performance discussions with external partners
- Experience leading cross-functional projects and influencing without direct authority
- Analytical and structured, able to translate data into operational and strategic actions
- Partner-facing, confident in both operational topics and performance reviews
- Experience in e-commerce, consumer goods, or international logistics is a plus
Benefits
- Pet-friendly office environment.
- Discounts on our products.
- Health insurance, including dental.
- 24 vacation days.
- A multicultural and international work environment.
- Company events that are actually enjoyable and build meaningful connections.
- Ownership, trust, and support from day one to grow your career.