Key skills
AgileCommunicationCollaboration
About this role
Role Overview
- Continuous development of our customer journey
- Insight into existing processes and products
- Questioning the status quo and identifying potential improvements
- Translating market and customer data into actionable insights
- Developing process optimizations to improve onboarding
- Close collaboration with Product Strategy, IT, UX Design and stakeholders
- Designing new onboarding flows, processes and product specifications
- Ownership of audit quality and reliability
- Coordination and support of the audit process
- Proactive resolution of open issues
- Ensuring regular reviews and ongoing development of key control tests
Requirements
- Degree in Economics / Business Informatics, a banking qualification, or an equivalent qualification
- Several years of professional experience in onboarding processes and/or designing end-to-end customer journeys
- Hands-on experience in defining business requirements and their implementation; experience working in agile environments
- Analytical and holistic thinking with a very quick grasp of complex topics
- Strong affinity for and understanding of digital technologies
- Excellent communication skills and ability to manage conflicts
- Presentation and facilitation skills
- Ability to think beyond one’s own scope and develop sustainable solutions
- Excellent German and fluent English, both written and spoken
Benefits
- Company pension scheme
- Capital-forming benefits (Vermögenswirksame Leistungen)
- Free Deutschlandticket & bike leasing
- Company restaurant
- Flexible working-time models
- Sabbatical
- Subsidy for long-term care and childcare costs
- Personal budgets for professional development and health
- Personal equipment budget for your mobile workplace