Key skills
ITSMKubernetesLinuxPythonSQLTerraformShellAILLMLangChainMLOpsK8sCI/CDPrototyping
About this role
Role Overview
- Observability & Automation – Set up dashboards/alerts; script repetitive ticket steps.
- RCA & Support Insights – Participate in RCAs; log user pain points weekly; propose product fixes.
- Agent & Skill Prototyping – Build a lightweight agent (e.g., telegram bot) with at least one reusable skill (log fetch, health check, etc.).
- ITSM / Tools (optional) – Optimize a small workflow in incident management tooling.
Requirements
- CS/Data/AI or related major; Linux + scripting (Shell/Python); basic SQL.
- Good documentation – write actionable runbooks.
- Empathy & product thinking – improve user experience from support data.
- Basic understanding of agents and skills.
- K8s, CI/CD, Terraform.
- MLOps project experience.
- Built a simple LLM agent or defined skills (LangChain, function calling).
- TSM tool experience.
Tech Stack
- ITSM
- Kubernetes
- Linux
- Python
- SQL
- Terraform
Benefits
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)