Collections Clerk

Role Overview

• Calling delinquent customers to resolve outstanding bills
• Handling overflow calls from the Blue Ridge call center
• Acting as a Customer Service agent for inquiries about products and services
• Answering phones and making collection calls
• Handling customer billing inquiries and resolutions
• Assisting with name changes, Social Security Number reviews, checks, BRC account reviews, delinquencies, refunds, and bankruptcies
• Other duties as assigned

Requirements

• H.S. Diploma or G.E.D.
• Established residency in Pennsylvania
• Previous experience in a customer service, collections and/or call center environment preferred
• Bilingual Spanish a plus
• Proficiency with Microsoft Office – Outlook, Excel and Word
• Strong Computer Skills
• Excellent Customer Relations Skills
• Excellent Communication Skills – Oral and Written
• Strong Typing / Data Entry Skills
• Strong Organizational Skills
• Ability to use basic office equipment
• Ability to multitask in fast paced environment
• Ability to work effectively both independently and as part of a team
• Ability to handle and resolve complaints in a friendly and professional manner