Intake, log, and track production and post-production items raised by Financial Crimes Risk stakeholders in Jira/Excel
Monitor, triage, and support resolution of production and post-production items
Analyze issues to determine whether they represent defects, requirements gaps, enhancements, or net-new build requests
Perform structured root-cause analysis by comparing system behavior against business requirements, functional designs, UAT results, QA findings, workflow steps, and other relevant artifacts to determine what went wrong and why
Rewrite, clarify, and enhance business requirements based on findings, ensuring documentation is complete and high-quality
Update issue-tracking tools (e.g., JIRA) and provide clear, timely status updates to all stakeholders
Coordinate with 1L FCR, Platforms, and Technology partners to ensure efficient investigation and resolution of system issues
Collaborate with VP overseeing the function for prioritization, business context, and stakeholder communications
Support continuous improvement by identifying recurring patterns and recommending enhancements to requirements or workflows
Maintain strong documentation and follow established processes to ensure consistency, accuracy, and control adherence
Assist with post-deployment validation and confirm that changes and fixes performed by Technology operate as intended
Identify recurring production themes and partner with stakeholders to recommend enhancements to improve system stability and user experience

5+ years of related experience in technology, business analysis, operations, production support, or similar roles
Bachelor’s degree in Data Analytics, Computer Science, Finance, Business or a related field
Demonstrated ability to perform structured analysis of system behavior, workflow logic, and data to identify root causes
Strong written communication skills with the ability to draft and refine high-quality business requirements
Proven ability to work independently in a fast-paced, high-volume environment while managing multiple priorities
Strong organizational skills, attention to detail, and commitment to producing accurate, high-quality work product
Experience partnering with Platforms, Technology, QA/UAT, or other cross-functional groups to drive issue resolution
Ability to handle confidential information with professionalism and discretion
Knowledge of Financial Crimes concepts (AML, KYC, CIP, screening, onboarding, periodic review) is helpful but not required; must be able to learn quickly.

AVP, Financial Crimes Risk – Production and Post Implementation Support

Key skills