About this role

Responsible for the technical relationship with our largest enterprise customers
Drive customer adoption and value realization with our platform
Collaborate with Account Executives to articulate technical benefits
Lead the customer journey from onboarding to value realization
Monitor adoption and address any hurdles
Lead personalized training sessions and create resources for users
Engage proactively with customers to mitigate churn risks

Strong technical expertise in Kubernetes, Cloud (AWS, Azure, or Google Cloud Platform Certified), and/or Observability Platforms
Solid understanding or hands-on experience with a programming language such as Java, PHP, .NET, Ruby, Node.js, Python, or SQL scripting
Proven success in roles like Principal Technical Support, Solutions Engineering, or Technical Account Management
Highly skilled in communicating complex technical concepts to diverse audiences
Skilled at building and maintaining strong relationships with technical stakeholders
Proactive, solution-focused approach to customer challenges
Ability to collaborate effectively across teams

Technical Success Manager

Key skills