Quotations on both standard and non-standard products
Placing orders via our sales tools
Managing Outlook mailboxes, both co-worker and customer specific
Dealing with initial customer queries or issues
Product returns
Product information, including manufacturer data sheets and specification checking
Reporting, including Back Order and ad-hoc customer requirements
Changes to products and prices within ServiceTrack catalogues
Work with key vendors and partners as required to develop opportunities and relationships in existing clients
Liaise with internal departments, including Customer Services, Credit and Purchasing
Develop and maintain portfolio product knowledge as defined by the Account Director
Understand vendor promotions and special bid processes
Understand deal registration process
Assist with holiday cover and training of co-workers

PC literacy (Word, Excel, Outlook, Web Browser) with fast & accurate keyboard skills
Understanding the importance of accurate reporting
Understanding of the IT industry sales channel
Strong analytical, and problem-solving skills
Use of internal tools for account management and order processing (Microsoft Navision, CRM)
Experience working in a commercial environment preferred
Previous administration experience in a similar role preferred
Industry product and service knowledge preferred
Excellent interpersonal & communication skills
Ability to build a rapport with customers, partners and internal co-workers
Strong time management and prioritisation skills
Ability to change and prioritise tasks constantly throughout the day/week/month
Drive and ambition
Strong attention to detail
Natural business acumen and ability to assimilate numbers/financials quickly
Ambitious to grow a successful career within CDW
Commercially minded

Sales Support

Key skills