As a Programme Manager, you will change leaders who change the world by bringing together all programme components and supporting our clients, team, and faculty to deliver a transformative learning experience to our participants.
Manage a set of clients and programmes using formal project management disciplines including project plans, risk registers and risk management discussions, stakeholder maps and plans, communications plans, budget tracking, resource plans, weekly dashboards including tracking to milestones and risks, and regular upwards reporting into portfolio plans for the custom business.
Ensure full visibility of project progress at all times through accurate planning, progress and completion tracking and record keeping for all aspects of a programme.
Chair team discussions around activities, milestones, due dates, tasks due and dependencies, ensuring adequate planning, control and delivery of outputs.
Take full ownership of administrative arrangements for a portfolio of programmes.
During programme events, ensure clients and participants are fully supported in their learning experience with us.
Work collaboratively with other members of the Programme Management team and staff in Executive Education, as well as the faculty of the Business School, to build our reputation as a pre-eminent provider of executive education programmes.

Graduate level or equivalent qualification/experience
Experience of providing high-quality customer or client service in a professional environment
Experience of managing multiple priorities and deadlines effectively
Experience of working with a range of stakeholders, such as clients, senior colleagues and external suppliers
Excellent written and verbal communication skills
High level of accuracy and attention to detail in record-keeping and data management
Confident user of standard office software and collaboration tools, with willingness to learn new systems, including virtual learning environments
Willingness to work occasional evenings and weekends, with notice, in line with programme schedules
Ability to demonstrate JBSEEL values: world-leading excellence, growth mindset, making others great, being positive and solution-oriented, and working better together
Desirable: Formal project management qualification (e.g. APM, Prince 2, Agile or other)

Programme Manager – Custom Programmes

Key skills