Accountable for confidentiality and expert handling of Bank’s legal/court orders (i.e., subpoenas, summons, garnishments, freezes, liens, etc.)
Reinforce quality control/quality assurance tasks related to department
Provide customer service support for Level II customer contact calls and supporting internal customers
Examine and record maintenance changes for the bank and parameter changes for the department
Complete maintenance requests for the department and maintain a high level of confidentiality with access to employee accounts
Primary for handling Bank’s legal requests and court orders
Provide primary support to review and complete Verification of Deposit (VOD)
Review and clear GL settlement outages
Strengthen the Bank’s core system with data uniformity verification
Secure appropriate approvals on all exception items and maintain organized recordkeeping and email documentation
Mentor new and current employees
Review daily management reports in imaging system with required annotations
Verify CD, IRA, DDA, Safe Deposit, and Savings accounts are closed according to proper procedures
Work with Branch Management, Fraud, Treasury, Teller, Card, and Payments Operations, Audit Department, New Account Administration, and upper management

3+ years in bank operations
Working knowledge of Unclaimed Property Laws related to banking and escheatment process
Working knowledge of Regulation D, Regulation DD, Regulation E (Overdraft Privilege Guidelines), and Regulation CC
Knowledgeable in the areas of CD’s, IRA’s, SDB, and Comptroller laws for state escheatment
Working knowledge of financial services operational litigation laws pertaining to court orders and legal requests for customers
Experience in providing customer support via phone
High School Diploma or equivalent
Experience in professional customer service environments

Excellent computer literacy in all Microsoft Programs (Outlook, PowerPoint, Word, and Excel)
Proficiency in Adobe and Acrobat
Experience with the Internet, search engines, browsers, VPN, and general PC connectivity
Experience with smart device(s), dual monitors, copier, fax, scanner, phone system, printers, calculators, telephone headsets, and other electronic devices

Deposit Operations Support Analyst II

About this role