**CRM Content Strategy & Development. **Take ownership of the end-to-end development of CRM content
from concept and copywriting through to optimization
supporting lifecycle campaigns, automated journeys with a focus on personalized content, and global communications at scale.
**Email Copywriting & Global Campaign Execution. **Lead the creation of email copy for global campaigns, automations, and lifecycle journeys. Ensure content is adaptable for localization, maintaining impact and intent across regions. Personalization & Content at Scale
**Brand & Tone of Voice Ownership. **Act as a global guardian of Ten’s tone of voice across CRM channels, ensuring a consistent premium, concierge-led experience. Balance global consistency with local nuance, ensuring content resonates across different markets and audiences.
**Cross-Functional & Regional Collaboration. **Build and maintain a centralized library of approved, reusable CRM content and templates, led by relevant performance metrics. Work closely with Partnerships teams to translate global and local partner offers into compelling, member-first content.

Proven experience in Digital and CRM content, email marketing, or copywriting, ideally within a global lifestyle, luxury, or hospitality environment.
Exceptional English writing skills with the ability to craft engaging, concise, and premium copy.
Strong understanding of CRM principles, lifecycle marketing, and personalization at scale.
Experience writing for multiple CRM channels (email, push, SMS, messaging apps).
Experience working across multiple markets and adapting content for localization.
Familiarity with CRM platforms such as Braze (or similar ESPs).
Data-driven mindset with experience using performance insights to optimize content.
Strong organizational skills and ability to manage multiple stakeholders and projects globally.

Our people are at the heart of the business and we have a culture of recognition and reward

both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development. Rewards designed around you:
A competitive salary depending on experience, plus a performance-based bonus.
Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
Remote Working Holidays
possibilities to Travel and Work anywhere in the world!
Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
Be part of our global, dynamic, and inclusive Team, with diversity at its core.
Genuine career opportunities within a dynamic and international company,

Content Marketing Manager

Key skills