Customer Contact Center Representative

Role Overview

• Provide excellent customer service to a variety of customers over the phone
• Assist customers with their banking needs
• Maintain knowledge of bank products and procedures
• Navigate multiple computer systems and document outcomes
• Collaborate with other departments to solve problems

Requirements

• No previous banking experience is required, we will train you!
• Ability to provide smart friendly customer service to customers over the phone
• Assist customers with their banking needs and maintain knowledge of a variety of bank products and procedures
• Navigate multiple computer systems, multi-task, and document outcomes during and after calls
• Collaborate with other departments across the bank to assist with customers' needs and solve problems
• Offer advice to customers to deepen their relationships

Benefits

• Robust medical, dental, and vision insurance packages
• Generous time off, including paid federal holidays and paid day off for your birthday
• 401(k) retirement savings plan
• Tuition reimbursement, professional development, and career growth opportunities
• Employee assistance program
• Comprehensive wellness program