Payments Project Manager

Role Overview

• Execute payments projects end-to-end—translate leadership-defined scope and objectives into detailed project plans and workback schedules, assign task ownership, manage dependencies, and drive initiatives to completion with clear deliverables and measurable outcomes
• Manage a portfolio of concurrent projects—including backbook campaigns, processor transitions, integration improvements, enablement rollouts, and workflow optimizations
• Maintain rigorous project tracking: own status reporting, milestone monitoring, risk and issue logs, and escalation paths; proactively surface blockers and solutions
• Lead cross-functional project teams across Payments, Customer Success, Implementation, Sales, Product, and Support establishing clear RACI, managing stakeholder expectations, and ensuring alignment at every phase of delivery
• Run structured project kick-offs, working sessions, and retrospectives; document decisions, action items, and lessons learned to improve future project delivery
• Support payments process improvement projects—document current-state workflows, surface gaps and inefficiencies to leadership, and project-manage the implementation of approved process changes across teams
• Project-manage the build-out and launch of payments enablement deliverables—coordinate contributors, manage timelines, and ensure on-schedule delivery of playbooks and internal guidance materials developed by subject matter experts
• Identify and escalate system gaps, tooling issues, and data problems impacting payments project delivery; support leadership in scoping remediation efforts once direction is set
• Track and report project outcomes against defined KPIs and milestones; surface post-project findings to leadership to inform future delivery planning

Requirements

• Bachelor's degree in Business, Operations, Finance, or a related field; equivalent practical experience considered
• 2-5 years of experience: fintech, or SaaS operations experience strongly preferred
• Demonstrated track record of owning and delivering complex, cross-functional projects end-to-end on scope, on time, and with measurable outcomes
• Strong project management skills: project scoping, workplan development, milestone tracking, dependency management, risk and issue management, RACI definition, and stakeholder communication; PMP, PgMP, or equivalent certification a plus
• Experience with payments systems, platforms, processors, and onboarding/activation workflows
• Hands-on expertise with Salesforce (or similar CRM) and ability to identify system gaps and work with admins on solutions
• Proficiency with project management tooling (e.g., Asana, notion etc); ability to build and maintain workplans, dashboards, and status trackers that keep teams aligned
• Excellent attention to detail and documentation skills
• Strong written and verbal communication; ability to translate payments concepts into clear guidance for non-technical audiences
• Analytical mindset with comfort working with data and metrics
• Proven ability to build relationships and drive cross-functional results

Tech Stack

• PMP

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program