Lead the development and delivery of the cross brand Partnership Delivery Programme.
Shape and manage the end to end delivery roadmap across JLR Finance and Leasing.
Act as the strategic point of contact for programme‑related activity across the JLR Financial Services partnership.
Build trusted, influential relationships across JLR, Lloyds Banking Group, suppliers and cross‑functional teams.
Own the end‑to‑end delivery roadmap, prioritising and sequencing initiatives.
Maintain strong programme governance, including risk management, performance tracking and benefits realisation.
Actively challenge existing processes and keep the programme market‑leading through research of competitor activity.

Minimum 5 years’ experience in strategic delivery, programme management, customer experience or customer journey optimisation roles within complex, multi‑stakeholder environments.
Proven ability to lead and align partners across multiple organisations or functions, influencing senior stakeholders and driving shared ownership of outcomes.
Strong experience owning and delivering structured roadmaps, translating technical, operational, customer and commercial requirements into clear, sequenced delivery plans.
Demonstrated governance and delivery capability, including managing risks, tracking performance, reporting progress and realising benefits.
Strong analytical and problem‑solving skills, with the ability to interpret customer insight, data and feedback to inform decision‑making and continuous improvement.
Experience within motor finance, leasing, automotive, financial services or a similarly regulated, customer‑centric sector (desirable).
Awareness of compliance, data protection and regulatory frameworks that influence programme delivery and customer journeys (desirable).

Strategic Delivery Manager

Key skills