Lead the development and delivery of the cross brand Partnership Delivery Programme
Manage the end to end delivery roadmap across JLR Finance and Leasing
Act as the strategic point of contact for programme‑related activity across the JLR Financial Services partnership
Represent the business in joint planning, strategy and delivery forums
Build trusted relationships across JLR, Lloyds Banking Group, suppliers and cross‑functional teams
Own the end‑to‑end delivery roadmap, prioritising and sequencing initiatives
Shape premium, brand‑enhancing journeys across digital and physical touchpoints
Maintain strong programme governance, including risk management and performance tracking
Actively challenge existing processes and keep the programme market‑leading

Minimum 5 years’ experience in strategic delivery, programme management, customer experience or customer journey optimisation roles within complex, multi‑stakeholder environments.
Proven ability to lead and align partners across multiple organisations or functions, influencing senior stakeholders and driving shared ownership of outcomes.
Strong experience owning and delivering structured roadmaps, translating technical, operational, customer and commercial requirements into clear, sequenced delivery plans.
Demonstrated governance and delivery capability, including managing risks, tracking performance, reporting progress and realising benefits.
Strong analytical and problem‑solving skills, with the ability to interpret customer insight, data and feedback to inform decision‑making and continuous improvement.

Strategic Delivery Manager

Key skills