About this role

Answer and conduct business on the telephone while maintaining excellent Customer Service.
Answering release of information related telephone calls and inquiries accurately and timely.
Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
Follow all department and/or site specific processes and procedures accordingly.
Meet and maintain the department’s productivity and quality assurance expectations.

High school diploma or equivalent (Must be from an Accredited Institute recognized by the State Dept. of Education.)
Friendly, professional manner of communication. Good customer service skills.
Experience with multi-line phone system is required.
Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
Ability to stay organized while working quickly. Strong attention to detail is also required.
Passing annual Introductory HIPAA examination.
Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.

CPC Processor, Customer Support

Key skills