Consumer Banking Performance Manager

Role Overview

• Create competitive performance plans to achieve and exceed market objectives
• Provide timely feedback to Market Manager on Client Experience and Market strategy opportunities
• Analyze and share trends to identify opportunities to deepen client relationships
• Improve workforce effectiveness and productivity by applying talent analytics to hiring, resource planning, performance management, and top talent retention
• Support focused client relationship care training to improve banker and specialist performance with effective, professional representation of brand and offerings
• Gather associate feedback and customer insights on messages, offers, merchandising, and collateral to improve awareness of offerings and elevate the client experience
• Works within our Risk Framework, to provide leaders and teams with tools and resources to effectively deliver and lead, coach and manage an effective client engagement experience
• Proactively identifies and acts on emerging issues/opportunities to improve client/associate experience, engaging requisite partners and leveraging data and available information
• Collaborates with key partners across the business on programs/initiatives, taking lead in defining process and enablement requirements, current capability, and readiness requirements to effectively engage with clients and deliver
• Develops effective and measurable execution plans including monitoring effectiveness and quickly responding to gaps/opportunities
• Maintains close alignment and partnership with Financial Center Performance Management, Divisional and FC specialist teams, supports execution and sustainment of client management and engagement practices
• Demonstrates critical thinking and leverages findings and data to make informed decisions/recommendations

Requirements

• 5+ years of program and project management experience
• 5+ years’ experience in relatable and effective execution program design
• Demonstrated ability to proactively identify opportunities and resulting programs to improve performance as part of a fast moving, execution-oriented organization
• Demonstrated ability to collaborate effectively across multiple stakeholders
• Business acumen (Consumer Banking) with proven ability to leverage expertise with credibility and impact
• Proven ability to turn complex ideas into well-structured execution programs
• Excellent relationship management skills to build and maintain credibility and influence with internal teammates and stakeholders
• Proven ability to remain productive in evolving situations
• Strong decision-making skills with a straight-forward and proactive communication style
• Ability to aggregate multiple sources of information to communicate quickly, succinctly and effectively
• Proficiency with Microsoft Office (Outlook, PowerPoint, Excel, Word)

Benefits

• health insurance
• retirement plans
• paid time off
• flexible work arrangements
• professional development
• wellness programs