Member Needs Assessment: Conduct interviews to determine member needs, ensuring each individual receives personalized support tailored to their unique circumstances through outreach or In-person.
Advocacy: Serve as an advocate for members by connecting them with essential services and resources, helping them navigate social, medical, and community-based programs.
Progress Tracking: Monitor and document each member’s progress, ensuring consistent follow-up to address evolving needs and challenges to meet business needs.
Member Care Coordinating & Reporting: Collect, analyze, and summarize treatment results and compile statistics, providing accurate and timely reports for Wider Circle leadership to track program effectiveness and outcomes if needed.
Collaboration: Work closely with community partners, healthcare providers, and social service organizations to ensure members receive comprehensive care, in line with Wider Circle’s commitment to LOVE and support for its community members.
Support individuals in understanding and navigating the healthcare system.
Conduct in-home visits to meet with members that you are unable to reach to review their needs and discuss their access to care and/or close care gaps.
Meet with members to evaluate housing conditions.

A genuine interest in working with Medicare/DSNP/Medicaid populations and a commitment to building strong, supportive relationships.
Excellent customer service skills
Strong written and verbal communication skills
Ability to explain complex policies in a straightforward, easy-to-understand manner.
Demonstrate ability to manage multiple priorities in a fast-paced environment.
Conflict resolution skills and people management are required.
Ability to build trusting relationships
Reliable transportation and valid drive's license.
Strong verbal and written communication skills to effectively engage with diverse community members.

Certified Community Health Worker – Bilingual (English/Spanish)

Key skills