Answer inbound calls and emails, providing helpful, caring, and professional support
Reach out to clients on our waitlist and guide them toward scheduling therapy sessions
Collect basic information (demographics, insurance, referral details) to match clients with the right provider
Accurately record client details in our systems (EHR, CRM, scheduling tools)
Build trust and rapport with clients through empathy and clear communication
Receive hands-on training to introduce and promote our services to individuals, clinics, and companies

Strong English communication skills (spoken and written)
1–2 years’ experience in customer service, call center, or BPO work
A friendly, patient, and professional approach with clients—even when they are in distress
Tech-savvy and comfortable learning new tools (Google Workspace, CRM/EHR systems, etc.)
Reliable, self-motivated, and able to work independently in a remote setting
Sales experience is not required—we’ll train you!

Customer Success Representative

Key skills