Customer Service Representative

Role Overview

• Answer incoming telephone calls while demonstrating clear, courteous, and professional verbal communication skills.
• Assess and respond to the needs of patients, medical staff, and community.
• Communicate with the patient regarding any necessary follow up.
• Contact patient or available source to obtain required information to ensure accurate patient billing.
• Provide customer service by phone, electronically, and in person to internal and external customers by accurately answering account related questions regardless of payor.
• Record data or make account updates as necessary as information is presented through a call, MyChart, or correspondence.
• Refer account to appropriate work queue or department if more detailed follow-up or additional information is required.
• Resend account by reprinting, rebilling, or faxing the account to team handling account or insurance payor, as necessary.
• Document all communication or review of account in the system in a comprehensible manner.
• Meet personal and team qualitative and quantitative targets.

Requirements

• High School Diploma/GED Required
• 1 Year Customer Service Experience Required
• 3 years Patient Accounting Experience Preferred

Benefits

• Comprehensive benefit offerings