Build and maintain KPI dashboards and operating scorecards across all businesses (weekly ‘source of truth’)
Monitor lead flow, sales KPIs (speed-to-lead, close rate, pipeline), and project milestones; flag risks early
Run weekly accountability cadence with operators/partners: commitments, blockers, overdue items, next actions
Drive process consistency: scripts, CRM process, database nurturing, and follow-up standards (with VAs/teams)
Document repeatable SOPs and playbooks to support scaling (especially for expansion into new cities)
Translate CEO priorities into project roadmaps and milestone tracking for real estate initiatives
Coordinate cross-team execution and ensure standards align with brand promise

5+ years in Operations, Business Operations, or Chief of Staff-style roles with strong KPI ownership
Demonstrated experience building dashboards and enforcing performance cadence (weekly reporting + follow-through)
Strong process documentation skills (SOPs, playbooks, workflow diagrams) and operational discipline
Project management mastery (ClickUp/Asana) with proven ability to drive multi-stakeholder execution
Non-negotiable: Prior remote work experience; fluent with remote collaboration tools (Slack, Zoom, Google Workspace, Asana/ClickUp or similar) and ideally experience working with US or UK-based companies—applications without this will not be considered.

Chief of Staff

Key skills