Work in partnership with Sales, Customer Success, Marketing and Revenue Operations to structure and evolve the enablement strategy across the entire customer journey.
Contribute to building processes, training programs, playbooks and support materials that increase team productivity and promote a more consistent, customer-oriented experience.
Develop onboarding programs, ongoing training and refresher courses for revenue teams, ensuring alignment between messaging, processes, value proposition and customer needs.
Monitor performance indicators, productivity, process adoption, training effectiveness and the impact of enablement initiatives on customer experience and business results.
Advise leaders and teams on best practices for outreach, communication, tool usage, process execution and applying a customer-centric mindset in day-to-day activities.
Resolve knowledge, execution and alignment gaps between areas by identifying improvement opportunities and proposing practical actions to raise performance and improve the customer experience.
Help translate insights from the customer journey and voice of the customer into enablement initiatives that strengthen the value proposition, reduce friction and increase satisfaction, retention and expansion.
Assist in organizing and governing enablement content, rituals, workflows and tools, ensuring scalability, consistency and continuous improvement of the function's practices.

Experience structuring and executing Sales Enablement or Revenue Enablement initiatives; designing and delivering training; onboarding commercial and/or Customer Success teams; building playbooks, learning paths and support materials; working in target
and performance-driven environments focused on continuous improvement; interfacing with Sales, Marketing, Customer Success and Operations.
Knowledge of enablement methodologies, performance management, customer journey, customer centricity and customer experience; defining and tracking metrics; commercial and post-sales processes; knowledge management; tools such as CRM, automation platforms, LMS and productivity and collaboration solutions.
Understanding of Revenue Operations, revenue funnel, data analysis, voice of the customer, training facilitation techniques, change management and process design focused on efficiency and customer experience.
Soft skills: clear and didactic communication; active listening; analytical mindset; organization; influencing ability; cross-functional collaboration; initiative; results orientation; empathy; continuous improvement mindset; strong customer focus and ability to translate business needs and customer insights into practical actions.
It is a plus if you have experience with Sensedata and Microsoft Dynamics CRM.

Health insurance
Dental plan
Life insurance (all extendable to legal dependents)
Medication allowance, extendable to children
Transit pass or parking allowance for employees who live in cities where we have offices
Flexible meal/food allowance
Wellhub (formerly Gympass) and TotalPass
Day off during your birthday month, on a day of your choice
Parental support program, NeoBaby, focused on new mothers and fathers
Unico Skill, an external learning solution for continuous development
Childcare allowance and Extended Parental Leave of 6 months for mothers and 30 days for fathers
Employee referral program, bonuses and more!

Coordinator, Revenue Enablement

Key skills