Key skills
CitrixRActive Directory
About this role
Role Overview
- Provide Level 2 support in Citrix environments
- Diagnose and resolve critical incidents involving Citrix Virtual Apps and Desktops
- Administration of Citrix DaaS and on-premises environments
- Management and troubleshooting of Citrix DaaS and on-premises deployments
- Performance analysis and environment tuning
- Liaison with vendors for opening and managing technical support tickets
- Technical documentation and development of best practices
- Technical support for the Level 1 team
- Participation in upgrades, migrations and improvement projects
Requirements
- Strong experience with Citrix Virtual Apps and Desktops
- Experience with Citrix DaaS and on-premises deployments
- Knowledge of Active Directory and Group Policy (GPO)
- Experience with Windows Server
- Knowledge of performance troubleshooting
- Experience with high-availability environments
- Experience opening and managing vendor support tickets
- Citrix certifications (a plus if you have them)
- Experience in enterprise environments (a plus)
Tech Stack
- Citrix
Benefits
- Dental plan (Omint)
- Health plan (Omint)
- Life insurance (Omint)
- Meal or food allowance — R$42.00/day
- Transportation voucher (if needed) or fuel allowance
- Language training subsidy
- TotalPass
- Birthday gift card
- Morning and afternoon coffee at POPULOS
- Certification and training program
- Performance incentive program (performance evaluations, career planning, feedback)
- Partnerships with educational institutions (FIA, FIAP, FGV, etc.)
- Partnership with Sesc