Service Advisor, Field Service

Role Overview

• Your responsibilities include selling and supporting our service offerings related to construction machinery in the northern operational area of the Kassel branch.
• In addition, you are responsible for the personal and independent support and advising of your customers as part of our comprehensive customer service.
• You are responsible for selling after-sales services and spare parts.
• With your technical expertise you will support the sales and implementation of digital service offerings.
• With strong commitment, you will advise existing customers and acquire new clients.
• You will also coordinate service and spare parts orders and prepare repair quotations.
• You will develop tailored solutions from our wide range of services, aligned with our customers' needs.

Requirements

• Education
• You have successfully completed commercial or technical vocational training.
• Practical experience
• You have experience in service sales, dispatching/scheduling and spare parts sales.
• Customer and sales orientation
• You demonstrate a strong sales focus and customer-oriented approach.
• Proactive team player
• A willingness to take initiative and strong communication skills are among your strengths.
• IT skills
• Confident use of standard MS Office programs, DispoTool and Salesforce completes your profile.

Benefits

• Stability and security: We offer a secure job in a stable corporate environment. Take advantage of our advisory services for work and family and receive a childcare subsidy.
• Attractive benefits: In addition to participation in the annual company results, you will receive a contribution to capital-building savings and a company pension plan to help build a solid foundation for your future retirement. Through our Corporate Benefits you also enjoy discounts from various providers.
• Grow with Zeppelin: Continuously expand your skills and open the door to new career opportunities with our extensive training and development programs.
• Work-life balance: Remote working options and 30 days of vacation help balance work and private life. Benefit from ergonomic consultations and health days.
• Onboarding event: Welcome on board! Our onboarding event is designed to warmly welcome you to the Zeppelin team and ensure a successful start in your new role.
• Fit and healthy: Your health and well-being matter to us! With our Z FIT initiative you can participate in sporting theme weeks and team events and benefit from our company bike program.
• Together for a sustainable future: Through our sustainability strategy we take numerous measures in CO2 reduction, waste prevention and life cycle management to achieve CO2 neutrality and secure long-term viability.
• We value diversity: We promote a diverse, appreciative and inclusive corporate culture based on trust, respect and equal opportunity. We encourage EVERYONE to apply—regardless of gender, age, religion, social or ethnic origin, sexual identity or disability.