Lead the APAC Technical Support team in delivering real-time support to SAMs, SPMs, FSEs, Parts, and Customers
Manage technical escalations, driving timely resolution in collaboration with Product Line, Engineering, and Global Technical teams
Ensure root cause analysis (RCA) and corrective actions are executed and shared to prevent repeat issues
Uphold safety, compliance, and quality standards in all technical interventions
Drive standardization of troubleshooting guides, tools, and processes across APAC
Build and expand the knowledge base to capture field learnings and best practices
Act as the technical interface to customers on escalated or complex cases
Lead, coach, and develop a diverse regional Technical Support team
Champion digital tools and remote diagnostic solutions to increase service efficiency
Identify and drive continuous improvement initiatives to enhance service productivity, reliability, and customer value

Bachelor’s or Master’s degree in engineering (Electrical, Controls, or related field)
12+ years’ experience in technical services, field engineering, or product support, preferably in energy or industrial sectors
Proven track record in managing regional or cross-country technical teams
Expertise in failure analysis, troubleshooting, and technical escalation management
Familiarity with GE Vernova systems and tools (e.g., ServiceMax, Salesforce, technical knowledge systems) preferred
Strong communication and stakeholder management skills across cultures
Willingness to travel regionally (30–40%)

APAC Technical Support Leader

Key skills