Drive measurable impact through collaboration, innovation, and a shared commitment to improving patient outcomes.
Monitor customer health, utilization, and satisfaction to proactively identify risks and implement retention strategies.
Serve as a technical, clinical, and administrative resource to customers.
Build strong and lasting relationships with clinical, operational, and executive stakeholders.
Collaborate with cross-functional teams to drive clinical adoption and customer success and ensure customer feedback informs continuous improvement.
Provide strategic guidance on best practices, workflow optimization, and regulatory considerations related to device use.
Identify expansion opportunities within accounts by understanding customer needs and aligning them with additional offerings.
Help ensure high customer satisfaction scores and long-term success.
Conduct regular business reviews to align solutions with customer goals, regulatory requirements, and patient care objectives.

Bachelor’s degree in Healthcare Administration, Radiation Therapy or related field.
3+ years in Customer Success, Account Management, Education, Consulting, and/or related customer-facing role in the oncology industry
Experience with treatment planning and/or treatment delivery on Varian systems is strongly preferred
Strong knowledge of Radiation Oncology Department processes
Highly motivated self-starter who takes initiative
Excellent communication, presentation and organization skills
Experience with relationship-building with both clinical and executive audiences.
Ability to manage multiple accounts and priorities in a fast-paced, healthcare-focused environment.
Experience in administrative role and/or support of medical device implementations in hospitals or health systems is strongly preferred.
Travel required up to 85% of work weeks and occasional weekend travel.
Valid Passport Required.
Able to Travel Internationally if requested.

Customer Success Manager – Traveling Position

Key skills