Define and evolve PagerDuty's packaging architecture — tiers, feature placement, usage-based levers, and entitlement frameworks — in partnership with Product and Engineering
Build and maintain a monetization review process so product teams bring pricing strategy into roadmap decisions early, not as an afterthought
Lead SKU design and experimentation: develop frameworks for how we create, test, and iterate on packaging changes quickly and safely
Own the monetization platform roadmap — usage tracking, entitlement flexibility, SKU experimentation velocity — in partnership with Engineering and Revenue Systems
Provide pricing and packaging leadership to other product teams across the portfolio
Operationalize pricing for the field: discount governance, approval workflows, customer-facing messaging, and enablement materials
Lead packaging migration execution as we transition legacy customers to our modern Operations Cloud plans — including cohort strategy, field playbooks, and customer communication
Track and report on pricing initiative performance — win rates, discounting patterns, migration progress, ARR impact by segment

10+ years in B2B SaaS in roles spanning product management, pricing strategy, and/or monetization
Demonstrated experience owning packaging architecture and feature tiering decisions — not just supporting them
Track record of running pricing experiments and measuring commercial impact
Strong cross-functional credibility with Sales, Finance, Product, and Go-To-Market leadership
Experience managing pricing change in the field — migrations, repackaging, new monetization models — with the communication skills to bring stakeholders along
Ability to mentor and grow other pricing and product roles.

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty
companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Director of Pricing – Monetization

Key skills