Provide L2 support for cloud and platform environments, ensuring high availability and reliability
Own incidents, service requests, and problem management aligned to SLAs
Participate in on-call rotations and support after-hours incidents and change windows
Perform day-to-day monitoring and support of client cloud infrastructure
Troubleshoot and resolve issues across infrastructure, platform, and application layers
Support and manage Azure-based environments (compute, storage, networking, identity)
Work with OpenShift/Kubernetes platforms for containerized workloads
Assist in CI/CD pipeline operations using tools like Jenkins, ArgoCD, GitHub
Collaborate with L3/engineering teams for RCA and complex issue resolution
Conduct weekly client discussions on incidents, improvements, and environment optimization

3–5 years of experience in cloud / infrastructure / managed services roles
Strong experience supporting Azure production environments
Experience in customer-facing roles and vendor coordination
Azure Associate, Azure Solutions Architect Expert – strongly preferred
Nice to Have: Exposure to SRE practices (error budgets, reliability improvements)
Experience with AWS (basic understanding)
Exposure to advanced Azure services (e.g., Synapse, Lighthouse)
Experience in cost optimization and FinOps practices

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
Paid time off and company holidays, along with additional leave benefits as per policy
Flexible work arrangements, supporting work-life balance
Learning and development opportunities to support continuous growth and upskilling
Employee wellness initiatives and programs focused on physical and mental well-being
Retirement and statutory benefits in line with India regulations
Inclusive and people-first culture, with a strong focus on collaboration and ownership

Cloud Engineer – Azure

Key skills