Relationship Marketing Analyst – Junior

Role Overview

• Serve customers through multiple channels (phone, WhatsApp, in-person).
• Resolve questions, requests, and complaints with agility and empathy.
• Monitor satisfaction metrics and suggest improvements to the customer experience.
• Support the management of the After-Sales Center (service volume, key initiatives, training, and team oversight).
• Coordinate email marketing and in-app push notifications for relationship journeys and marketing campaigns.
• Monitor daily results and KPIs of campaigns and area metrics.
• Develop event/action briefings and approve scopes in line with the proposed communication strategy.
• Organize virtual and in-person events that are part of the customer relationship journey.
• Act as the main interface with vendors and internal departments.
• Manage client materials and promotional gifts.
• Conduct delivery inspections of houses with clients.
• Perform detailed analyses of requests to develop action plans and specific strategies to provide feedback to the company and drive continuous improvement in the area.
• Implement control and monitoring systems to ensure the effectiveness of strategies and identify continuous improvement opportunities.
• Coordinate with departments involved in delivering construction works to the end customer.

Requirements

• Completed Bachelor's degree in Marketing, Advertising, Communication, or related fields.
• Prior experience in the real estate sector is a plus.
• Availability to travel.

Benefits

• Meal voucher and food allowance — iFood Benefits available.
• Transportation allowance — transport card or fuel voucher (iFood Benefits).
• AleaPrev.
• Health plan — primary policyholder pays no monthly fee, only co-payments per use.
• Dental plan — optional.
• Life insurance.
• Wellhub (employee wellness platform).
• Dr. Alper — free consultations with specialists across different fields.
• Pregnancy support program and extended maternity leave.
• Pharmacy discount program.
• Hybrid work model — 2 days per week remote.
• Flexible working hours.
• Birthday day off.
• Alo Viva Bem — exclusive employee support channel.
• Learning platform.
• Childcare assistance for mothers.
• Extended paternity leave.
• Discount on Tenda apartments.
• Discount on Alea houses.
• Discount on Cinemark movie tickets.
• Christmas voucher.