Senior IT Systems Administrator

Role Overview

• Provide global employee IT support
• Become the primary internal point of contact for IT support across all regions and time zones, with an initial focus on Australia, New Zealand, the Philippines, and the UK
• Troubleshoot hardware, software, access, and connectivity issues
• Deploy AI agents to handle ticket triage, routing, and first-response — reducing manual handling and improving response times for employees outside US hours
• Support new hire onboarding and employee offboarding, ensuring a smooth and secure experience end-to-end
• Manage device and asset lifecycle
• Provision and configure MacOS and Windows laptops for new hires
• Maintain accurate device inventory and asset tracking
• Manage device lifecycle, including replacements, upgrades, and end-of-life processes
• Automate device provisioning workflows and endpoint compliance checks wherever possible, using agentic tooling to reduce manual steps
• Administer core internal systems
• Collaborate with our current external provider to eventually own identity and access management across our Okta environment, including SSO configuration, MFA enforcement, and access provisioning
• Administer core SaaS platforms including Google Workspace, Slack, Zoom, Salesforce, Atlassian, and 1Password
• Build and deploy agents or automated workflows to handle access provisioning, deprovisioning, and permission audits — reducing reliance on manual processes, along with leveraging and provide feedback on how to improve existing zero-touch policies as it relates to provisioning and deprovisioning hardware
• Ensure systems outside Okta are managed with the same rigour as those within it
• Partner with our external IT provider
• Work closely with our New York-based MSP, coordinating ticket escalation and shared support workflows
• Maintain clear service level expectations and escalation paths
• Lead knowledge transfer as responsibilities progressively move in-house
• Help evaluate which services to internalise and when, as Karbon's needs evolve
• Build processes, documentation, and automation
• Build and maintain documentation for internal systems, workflows, and runbooks
• Improve onboarding and offboarding processes to make them faster, more consistent, and more secure
• Identify repetitive IT tasks and replace them with agentic workflows — whether that's automated onboarding sequences, self-service resolution for common issues, or AI-assisted internal knowledge retrieval
• Partner with engineering and operations teams to safely introduce agentic automation into internal workflows
• Support security and compliance
• Work closely with our internal security team to ensure IT practices meet company security standards
• Maintain secure device management, access controls, and endpoint compliance
• Support security and compliance initiatives alongside engineering and security teams

Requirements

• 5+ years of experience in IT systems administration or internal IT operations, ideally in a SaaS or technology company
• Demonstrated experience supporting distributed, global teams across multiple time zones and regions — including experience with large or complex markets such as the US, Australia, or Philippines
• Deep proficiency with MacOS environments; solid working knowledge of Windows
• Deep proficiency with MDM tools, particularly Jamf and Intune, and how to operate within those existing, complex environments.
• Hands-on experience with Okta (SSO, MFA, lifecycle management) and Google Workspace administration
• Experience administering SaaS platforms such as Slack, Zoom, and Salesforce etc.
• Strong troubleshooting and problem-solving skills — you dig in, you document, you fix
• Excellent written and verbal communication skills; comfortable supporting people at all levels of a company.

Tech Stack

• Jamf
• MacOS

Benefits

• Industry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents.
• Work-from-home allowance
• Rice subsidy
• Meal allowance per working day
• Laundry allowance
• 15 paid time off days per year (which includes 5 Karbon Days per year)
• 7 Sick leave days per year
• Internet and work-from-home subsidy
• Discretionary bonus program
• Work with (and learn from) a very experienced team
• Be part of a startup team that will continue to grow around you
• Flexible approach to work environment (we believe in trust and autonomy)
• A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position