Senior Staff Engineer – IT

Role Overview

• Assist in maintaining documentation of procedures, processes, and reports concerning change and release management
• Identification of resources across company, departmental, geographical and responsibilities
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
• Manage relationships and coordinate work between different teams at different locations
• Report Change & Release Management activities to all levels of management.
• Metrics related to Change & Release Management for Continuous Process Improvement
• Assist Sr. Mgr and Director with building the overall ITSM Roadmap for Service Transition process and procedures in regard to Change and Release
• Responsible for the execution of the process controls, ensuring that staff comply with process and data standards
• Interfaces with other processes and/or business functions to ensure they are able to leverage the benefits provided by the Change Management process
• Manage and conduct the daily task responsible for Change and Release Management, by coordinators.
• Conduct impact analyses, assess change readiness and identify key stakeholders
• Day-to-day management of change requests
• Identification and allocation of relevant change approvals
• Support change management at the organizational level
• Support the design, development, delivery and management of communications
• Conducting & verifying post implementation reviews, investigating issues arising out of change implementation
• Responsible for education of the Change Management process
• Drive continuous improvements to the quality and efficiency of the change management process
• Responsible for drafting of business-wide communications for outages
• Involved in the implementation of the Asset Management process and recording of modifications in relationship to changes
• Report Change Management activities to upper management.
• Manage relationships and coordinate work between different teams at different locations
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
• Produce and/or review Deployment and Implementation Plans
• Weekly Release Reporting
• Communicate release details and schedules to the Business as required
• Negotiate, plan and manage all release activities
• Work with release engineers to understand impacts of branches and code merges
• Maintains the release schedule for all core services and ensure alignment across key partners and vendors.
• Continually work towards making improvements in the release process
• Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
• Participate in Change meetings to discuss release scope and/or roadblocks
• Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists.

Requirements

• Technical Graduate (B.Tech/BE/MCA/BCA/MSc/BSc-Computer Science) or equivalent academic qualification.
• 4
• 6 years of experience in information systems operations environment in systems analysis or development
• Knowledge of software development lifecycle (SDLC) process
• Practical experience of ITIL practices and Service Transition (specifically Change & Release Management)
• Advanced written and verbal communication skills are a must
• General PC knowledge including Microsoft Office expert level knowledge of Excel, working Knowledge of Access
• Demonstrate effective experience in working with Agile and Scrum teams
• Demonstrate ability to coordinate cross-functional work teams toward task completion
• Demonstrate effective leadership and analytical skills
• Demonstrate active listening skills
• Energetic and proactive with a "can-do" attitude
• Flexible and adaptable; able to work in ambiguous situations
• Must be a team player and able to work collaboratively with and through others
• Experience of ITSM tool sets preferably Service Now
• Certification in ITIL Foundations v4, preferred.

Tech Stack

• ITSM
• SDLC
• Go

Benefits

• Competitive benefits package
• Health insurance
• Wellness programs