Senior Product Manager

Role Overview

• Lead the transformation of TELUS' digital domains by creating innovative digital products customers love, driving business growth and operational excellence
• Help define best in class experiences for our customers and shape experiences that help simplify the lives of our customers.
• Modernize how we work with agile, design-first, and data-driven practices — and leverage AI to amplify productivity and impact.
• Define and evolve the product roadmap for the Mobility or Home Solutions portfolio — prioritizing features and initiatives that drive measurable value for our customers and the business.
• Oversee the full digital product lifecycle — from business casing and requirement gathering to experimentation and post-launch analytics.
• Define & Own Digital Product Vision: Establish the product roadmap, manage the backlog, and drive adoption of emerging technologies (including AI) to enhance customer experiences and optimize digital performance KPIs.
• Drive Customer-Centric Strategy: Understand existing and potential customer needs through market research and competitive analysis. Translate insights into website experiences and features that maximize digital conversion, self-serve adoption, and TELUS customer satisfaction.
• Prioritize & Execute High-Impact Initiatives: Identify and prioritize the most impactful changes to achieve digital performance metrics. Create business cases for new opportunities and develop project plans for feature launches, ensuring delivery on time and within budget.
• Enable Cross-Functional Collaboration: Establish relationships with diverse cross-functional partners (Marketing, Product, Technology, Network teams). Facilitate interdependent roadmap alignment, resolve trade-off decisions, and remove delivery impediments to achieve mutual business outcomes.

Requirements

• 4-7 Years of Product Leadership: Proven product management experience delivering customer-facing products and business outcomes.
• Skilled in agile methodologies, cross-functional team leadership, and data-driven decision-making.
• Demonstrates coaching mindset, mentoring junior team members, and fostering a culture of shared ownership and accountability.
• Strategic & Entrepreneurial Mindset: Translate vision into tangible requirements.
• Data-Driven Decision Maker: Strong analytical and problem-solving skills with the ability to leverage data to inform decisions and optimize product performance.
• Cross-Functional Collaborator: Excellent communicator who influences and collaborates effectively across technical teams, business strategists, and diverse stakeholders.
• Highly organized with the ability to manage high-volume workloads.
• Great-to-haves: Experience in the telecom, wireless, or home services industry. Proven track record leveraging AI, machine learning, or automation to enhance customer experiences and drive operational efficiency. Demonstrated success building seamless omnichannel experiences across web, mobile app, and customer service touchpoints.

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures
• Minimum 3 weeks of vacation
• Flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …