Lead and develop Customer Account Managers overseeing replenishment and supply chain operations, while driving scalability and operational excellence.
Cultivate best-in-class customer relationships through Joint Business Planning (JBP), Quarterly Business Reviews (QBR), and forward-looking PSI (Production, Sales, Inventory) strategies.
Bridge AI-driven planning innovations with seamless execution to deliver transformative customer experiences across retail, etail, and Omni-channel platforms.
Champion supply chain best practices and push boundaries in fulfillment, leveraging AI and digital tools to unlock efficiencies and growth opportunities.
Shape and influence organizational change by fostering collaboration across stakeholders and enabling impactful solutions that deliver consistent results.
Establish win win supply chain partnerships with Customers

12+ years of supply chain experience, including leadership roles managing managers.
Proven expertise in end-to-end supply chain operations, forecasting, replenishment, and planning systems (Kinaxis experience is a plus).
Experience in Omni-channel growth, digital commerce, and leveraging AI capabilities for process innovation.
Strong analytical and decision-making ability, even with incomplete information.
Exceptional communication and cross-functional leadership skills, with a demonstrated ability to build collaborative relationships internally and externally.
Proven ability to multitask, prioritize, and deliver results in a dynamic environment.
Customer-first mindset with a passion for driving continuous improvement and operational excellence.
Industry experience in IT, technology, or consumer electronics preferred.
Willingness to travel to customers, partners, and sales offices regularly.
Master’s Degree in Business, Operations Management, Supply Chain Management, Engineering or similar discipline from a recognised premier college/ university, or equivalent direct experience.

Senior Manager, Customer Account Management

Key skills