Build and maintain trusted relationship with assigned customers to achieve overall customer health and growth
Serve as a focal point of contact for all SaaS matters to maximize SaaS product adoption and platform usage
Organize and orchestrate cross functional resources to fulfill customer requirements and help customer achieve business success
Be the voice of customer back to our Product SaaS organization
Together with the Customer, define SaaS adoption plan for the first 90 days with Infobip
Analyze customer data to improve customer experience and increase SaaS feature utilization
Own and create success plans for Infobip SaaS customers after the first 90 days
Monitor and proactively resolve SaaS health risks of assigned accounts
Ensure high SaaS renewal rate.

Available to start with internship on July 6th, 2026
Hold valid student rights from „Studentski Centar“ throughout the entire internship period (6 months)
Customer retention and growth experience
Familiar with AI tools and understanding of Customer Journey
Exceptional professional communication skills
Strong administration, analytical and organizational skills, with a systematic approach to problems
Strong networking & relationship building skills
Self-driven, able to work independently as well as a good team player
Excellent written and verbal communication skills in English language.

Customer Success Intern

Key skills