About this role

Grow referral volume and renewals significantly across existing partnerships in multiple states.
Sign and activate new provider groups under existing payer agreements.
Achieve >100% NRR through upsells, site expansions, and consistent engagement.
Expand existing accounts by turning satisfied providers into referral champions.
Activate and manage health plan partnerships to grow patient referrals.
Build and execute standard implementation playbook for launch.
Create and execute a cadence of QBRs with all partners.
Build deep, trust-based relationships with key stakeholders through frequent onsite visits, meetings, and follow-ups.

5–8 years in provider relations, physician outreach, or healthcare sales, ideally in cardiology, chronic care, or digital health.
Proven success expanding existing accounts and driving renewals with ≥$2M annual book of business.
Demonstrated experience selling digital health, cardiovascular, or RPM/CCM solutions
with references.
Clinical or allied health background (RN, Exercise Physiologist, etc.) a plus — ability to 'speak clinical'.
Bachelor's degree required; MHA or MBA preferred.
Strong comfort with travel, in-person meetings, and relationship-based selling.
Experience navigating hospital systems, medical groups, and payer-provider dynamics.

Director of Customer Success

Key skills