Key skills
JavaScriptSQLSSOSaaSProject ManagementCommunicationPresentation SkillsRemote Work
About this role
Role Overview
- Ability to think strategically, but also possess the creative, detail, and analytical skills to create plans, execute them, and measure the results
- Possess project management skills, which means identifying risks and issues, setting expectations, and delivering a solution on schedule
- Understand and help develop organizational and online community goals for our enterprise, small business, nonprofit, association clients
- Make strategy, marketing, messaging and community platform configuration recommendations and updates based on these goals
- Become an expert with our online community platform and execute on these recommendations using the community platform
- Conduct client training so they understand the full capability of our platform and it suits the needs of the client
- Consult client on up-to-date community best practices in their industry
- Coordinate with clients and 3rd party teams, lead status meetings with a high attention to details, develop tasks and action items
- Communicate effectively and develop strong relationships with clients
- Manage, clarify, verify, and prioritize reported client issues for the Momentive Software Community support team for your clients
- Lead and manage your own client list; become a trusted advisor and engagement specialist for our enterprise and non-profit organization clients
- Lead and manage implementation projects of new clients through the launch of their community
- Manage specific technical projects, project schedules, pace, input sessions, and milestones
- Assist with ongoing community engagement and campaign activities, such as content editing and development, creating new community areas, driving participation, measuring and reporting on results
- Identify opportunities for services and revenue-generating solutions
- Assist with answering questions in a timely manner from community clients in The Loop
- Contribute to the creation and updating of user guides, platform documentation, product release notes, and strategy/best practices for community management
- Lead or contribute to recurring ‘Lunch and Learns’ and ‘office hours’ for our clients in The Loop
Requirements
- Undergraduate degree required; MBA or graduate degree is a plus
- Minimum of 3 years’ experience in marketing, consulting, project management, program management, or community management roles
- Experience working with enterprise, small business, non-profits and associations are a plus
- Must have a strong understanding of online marketing techniques, social media, online community, upselling and implementing solutions
- Basic knowledge of HTML, CSS, JavaScript, SQL, API and SSO. Advanced technical skills a plus
- Experience with SaaS software.
- Experience with other CMS platforms and the ability to configure and test software for clients, and support integration
- Exceptional communication, grammar, and presentation skills (written and verbal).
- Exceptional time and priority management.
- A service-oriented and positive attitude
Tech Stack
- JavaScript
- SQL
Benefits
- Medical, Dental & Vision Benefits
- 401(k) Savings Plan with Company Match
- Flexible Planned Paid Time Off
- Generous Sick Leave
- Inclusive & Welcoming Environment
- Purpose-Driven Culture
- Work-Life Balance
- Commitment to Community Involvement
- Employer-Paid Parental Leave
- Employer-Paid Short-Term Disability
- Remote Work Flexibility