Global Technical Support Engineer – Informatics Applications

Role Overview

• Provide remote and on-site field system support that includes hardware, software applications, and networking
• Provide next level phone support to the field service organization to resolve complex technical problems
• Investigate complex problems through remote data stream collection and in-depth analysis
• Coach & mentor field engineers and applications associates

Requirements

• Bachelor’s Degree with 3+ years’ supporting laboratory middleware
• Data Innovations, EPIC Beaker, Cerner Oracle Health or Life Science LIS experience (or similar)
• Strong computer networking and/or LIS implementation/development experience
• Ability to travel up to 25%
• 75% travel, overnight, within North America

Tech Stack

• Oracle

Benefits

• Medical/dental/vision insurance
• 401(k)
• Paid time off
• Flexible work arrangements
• Bonus/incentive pay