Leads the definition and documentation of the technical and architectural requirements for high-touch customer engagements aimed at establishing reference-able success stories.
Focuses on all Marketing Cloud (MC) use cases, serving as the deep technical validator and blueprint creator for successful deployments.
Works closely and directly with Agentforce Marketing Cloud customers to scope, implement, and manage our Marketing Next Generation platform.
Validates the architectural integrity and complexity of successful customer implementations.
Leads complex, hands-on, deep-dive technical discovery sessions with customer engineering and architecture teams.
Translates successful customer architecture into formal, referenceable assets, including solution blueprints and technical integration maps.
Helps harmonize and manage complex data integrations using the Salesforce D360 product.
Serves as the final technical gatekeeper for all success stories and validates technical metrics and adherence to best practices.
Maintains a comprehensive understanding of all Marketing Cloud capabilities and their integration points across the broader technology ecosystem.
Synthesizes successful reference architectures into repeatable frameworks for internal teams and presents best practices to internal and external audiences.

7+ years of experience in Solution Architecture, Technical Consulting, or Principal-level Solution Engineering within the enterprise software or SaaS industry.
3+ years of experience specifically focused on designing, implementing, or validating architectures involving Marketing Cloud portfolio products.
Expert Level domain knowledge implementing and using products within the Marketing Cloud portfolio and D360.
Proven ability to create clear, authoritative technical documentation and architectural diagrams that can be utilized by internal technical teams and presented to external customer executives.
Expert-level knowledge of data architecture, integration patterns (API, event-driven), and security best practices within a multi-cloud or hybrid environment.
Exceptional communication skills, capable of shifting seamlessly between detailed technical discussions with developers and high-level architectural summaries for executives.
Demonstrated experience managing high-stakes, customer-facing technical engagements and driving alignment across complex stakeholder groups.
Willingness to travel (e.g., 20-30%) for high-touch customer engagements.
BS or MS in Computer Science, Engineering, or a related technical field.

Product Manager – Marketing Cloud

Key skills