Lead or co-lead implementation of new client accounts including project plan management and status reporting
Work directly with clients, consultants, coalition partners, Sales, Client Service Teams, Operations and Product partners to ensure delivery of client contractual requirements and to manage expectations driving overall client satisfaction
Communicate status and risk to appropriate client and Express Scripts leadership
Represent New Client Implementations through the sales process including participation in Finalist opportunities
Support team development and effectiveness by engaging with peers and leadership in knowledge sharing, training and special projects
Demonstrate Cigna values – including teamwork and enterprise mindset – to support a high performance culture
Work with team leadership to identify opportunities for process improvement

High School Diploma required
Bachelor's degree preferred
3 plus years relevant experience required
Project management experience required
Knowledge of pharmacy benefits management products and processes preferred
Experience in working with sales, service and/or directly with clients, brokers, consultants and/or vendors preferred
Excellent verbal and written communication skills required
Demonstrated ability to prioritize and manage workload and meet project deadlines in complex situations preferred
Strong problem solving and critical thinking skills with situational awareness preferred

Implementation Manager

Key skills