Contact Center Associate I – Telemarketing

Role Overview

• Ensures that blood collections goals are met by calling appropriate donors
• Calls appropriate donors based on inventory needs
• Uses assertive communication to secure appointments
• Participates in programs to increase donor base
• Meets individual and team goals for appointments and dials per hour
• Maintains accurate donor files and fills out appropriate forms
• Must be able to navigate a computer quickly

Requirements

• High School Diploma or Equivalent
• Minimum 1 year experience in telemarketing and/or customer service
• Customer service training experience preferred
• Ability to organize and prioritize
• Basic computer, typing skills, and math skills
• Excellent interpersonal communication skills
• Accurate oral and written communication skills
• Persuasive sales skills and problem solving skills
• Ability to work independently and meet deadlines
• Willingness to follow direction

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Paid time off
• Sick days
• 403(b) retirement plan with employer contribution