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Senior Manager, Client Success, Commerce at Verndale | JobVerse
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Senior Manager, Client Success, Commerce
Verndale
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Senior Manager, Client Success, Commerce
Canada
Full Time
2 weeks ago
Visa Sponsorship
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Key skills
Magento
Shopify
BigCommerce
Communication
Collaboration
Account Management
About this role
Role Overview
Manage a strategic client portfolio typically representing $3M–$8M in annual revenue.
Own revenue growth, retention, and overall account health within the portfolio.
Serve as senior relationship lead across multiple client engagements.
Identify expansion opportunities across client organizations.
Build trusted relationships with senior client stakeholders.
Act as a strategic advisor connecting Verndale capabilities to client priorities.
Facilitate strategic conversations around digital initiatives.
Maintain strong communication between clients and internal teams.
Orchestrate the end‑to‑end client experience across strategy, delivery, technology, and creative teams.
Ensure alignment between client goals, account strategy, and delivery execution.
Coordinate cross‑functional teams to deliver cohesive client outcomes.
Anticipate and mitigate risks affecting the client experience.
Lead upsells and cross‑sell opportunities within accounts.
Support proposal development and client presentations.
Collaborate with business development leaders on account expansion.
Monitor revenue growth, forecasting, and margin health.
Lead renewal and pricing discussions.
Maintain accountability for financial performance of accounts.
Mentor Client Success Managers and other client‑facing team members.
Lead cross‑functional collaboration across delivery teams.
Contribute to best practices within the Client Success organization.
Requirements
8–12 years of experience in client success, account management, or consulting environments.
Proven experience managing multi-million-dollar client portfolios.
Experience working with portfolios of clients focused on eCommerce solutions and implementations (e.g., Shopify, Magento/Adobe Commerce, BigCommerce).
Strong commercial and financial acumen.
Bachelor’s degree required.
Native-level French (spoken, written, and reading).
Strong professional proficiency in English.
Ability to lead meetings and deliver presentations effectively in both French and English.
Tech Stack
Magento
Benefits
Generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
Top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs.
Support a healthy work/life balance.
Regular training and professional development to move careers forward.
Apply Now
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