Senior Manager, Client Success DXP

Role Overview

• Manage a strategic client portfolio typically representing $3M–$8M in annual revenue.
• Own revenue growth, retention, and overall account health within the portfolio.
• Serve as senior relationship lead across multiple client engagements.
• Identify expansion opportunities across client organizations.
• Build trusted relationships with senior client stakeholders.
• Act as a strategic advisor connecting Verndale capabilities to client priorities.
• Facilitate strategic conversations around digital initiatives.
• Maintain strong communication between clients and internal teams.
• Orchestrate the end‑to‑end client experience across strategy, delivery, technology, and creative teams.
• Ensure alignment between client goals, account strategy, and delivery execution.
• Coordinate cross‑functional teams to deliver cohesive client outcomes.
• Anticipate and mitigate risks affecting the client experience.
• Lead upsells and cross‑sell opportunities within accounts.
• Support proposal development and client presentations.
• Collaborate with business development leaders on account expansion.
• Monitor revenue growth, forecasting, and margin health.
• Lead renewal and pricing discussions.
• Maintain accountability for financial performance of accounts.
• Mentor Client Success Managers and other client‑facing team members.
• Lead cross‑functional collaboration across delivery teams.
• Contribute to best practices within the Client Success organization.

Requirements

• 8–12 years of experience in client success, account management, or consulting environments.
• Proven experience managing multi-million-dollar client portfolios.
• Experience working with portfolios of clients focused on digital services, including web or platform implementations (e.g., Sitecore, Contentstack, Webflow, Optimizely).
• Strong commercial and financial acumen.
• Bachelor’s degree required.
• Native-level French (spoken, written, and reading).
• Strong professional proficiency in English.
• Ability to lead meetings and deliver presentations effectively in both French and English.

Tech Stack

• Sitecore

Benefits

• Generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
• Top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs.
• Regular training and professional development to move careers forward.
• Support for a healthy work/life balance.
• Fully remote enabled and embrace the evolving definition of the workplace.