Key Account Manager

Role Overview

• As a Key Account Manager, you will be responsible for driving sales growth and expanding market access for NIOX across key NHS and private healthcare settings.
• Develop and execute tailored territory account plans aligned with business objectives, market dynamics, and customer needs.
• Drive NIOX adoption by implementing strategic and tactical plans across hospitals, ICBs, PCNs, and Primary Care settings.
• Engage a broad range of stakeholders, including clinicians, procurement leads, service managers, and pathway redesign teams, to build trusted, value-based partnerships.
• Identify, qualify, and convert new business opportunities across Primary Care, Secondary Care, private healthcare, pharmacy, and emerging channels.
• Deliver high-impact presentations, demonstrations, and training to clinical decision-makers and frontline users, effectively communicating the NIOX value proposition.
• Collaborate cross-functionally with marketing, medical, and customer service teams to ensure aligned messaging and deliver value-based selling.
• Identify and mobilise key opinion leaders (KOLs) and clinical advocates to raise awareness of FeNO testing and position NIOX as the preferred solution.
• Prospect and initiate contact with new accounts and channels, identifying routes to access and secure business across a range of sectors including Primary Care, pharmacy, Secondary Care, and private healthcare.
• Monitor competitor activity, NHS trends, and evolving market dynamics, adapting strategies as needed to maintain a competitive edge.
• Maintain accurate CRM records and provide timely sales forecasts, pipeline updates, and performance reporting.
• Work closely with your manager to set, track, and regularly review sales performance targets, taking proactive steps to meet or exceed objectives.
• Ensure seamless customer onboarding and handover to customer service and inside sales teams, delivering a positive, consistent experience throughout the account lifecycle.
• Leverage digital tools and virtual engagement, while balancing this with high-impact, face-to-face interactions.

Requirements

• A business or other relevant undergraduate degree, or equivalent education.
• Proven track record of sales growth and success in the medical device sector, with demonstrable experience in managing and expanding key accounts.
• Experience contributing to the development and execution of aligned business plans, with evidence of successful implementation and measurable outcomes.
• Excellent communication, interpersonal, and relationship-building skills.
• Ability to quickly understand and navigate the healthcare industry, including reimbursement processes and the payer/provider landscape in the assigned markets.
• Highly motivated self-starter with a strong commitment to making a meaningful difference to patient outcomes.
• Demonstrated ability to prioritise and manage time effectively, while remaining agile and adaptable to maximise impact within the designated territory.
• Strong presentation skills and proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Background or experience in respiratory therapy, physiology, or as a clinical scientist—particularly within the NHS—would be a strong advantage.

Benefits

• Flexible working hours
• Professional development opportunities