Learn specialized industry-specific software and apply this knowledge to support MIM customers
Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support
Facilitate training sessions for team members, along with cross-functional teams
Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization.
Ensure customer satisfaction for every step of the customer’s support journey
Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise
Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
Contribute to departmental operational improvement initiatives

A background in radiation therapy, dosimetry, or in a support capacity for radiation oncology preferred
3 + years of clinical or medical experience
BS RT (T) or CMD Certification preferred but not required
Strong written and verbal communication, organizational, and time management skills
Ability to actively listen and anticipate customer needs with an empathetic mindset
Strong analytical and critical thinking skills to provide unique solutions to complex customer issues
Ability to work with a flexible schedule.

Clinical Application Support Specialist II

Key skills