Responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.
Maintains all models specific to a modality in the assigned area.
Total system level troubleshooting on complex multi-symptom problems.
Daily interface with doctors, radiographers & biomedical engineers on equipment status issues.
Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
Responsible for Warranty, Installation and PMS (Planned Maintenance) contract cost control.
Completes all administration tasks on time.
Ensures timely completion of FMIs (Field Modifications) and PMS (Planned Maintenance) inspections documentation for assigned accounts.
Plays a leading role in complex and multi-functional rooms.

Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent
Minimum of 2-5 years field service experience in healthcare industry or equivalent
Experienced in handling technical queries for Radiology / Imaging equipment such as CT Scan, Angiography, Molecular Imaging (PETCT, SPECT), or other Xray types.
Excellent problem-solving skills, able to think outside the box
Strong sense of accountability and ownership over customer issues and other responsibilities
Strong potential and willingness to learn new techniques
Excellent customer service skills; able to deal tactfully and effectively with customers
Excellent verbal and written communication skills in English.
A good team player and can work seamlessly with cross-functional teams
Willing to be located and travel extensively across Indonesia

Field Service Engineer

Key skills