Act as a trusted technical advisor to service provider customers, building durable, value‑based relationships
Collaborate closely with Account Managers to translate customer requirements into solution designs using Ciena’s portfolio – hardware, software and services
Deliver compelling, yet clear and easy-to-follow technical presentations and demonstrations that communicate both technical capabilities and business value
Maintain strong awareness of market trends and portfolio evolution to articulate differentiated value
Create quotes, engineering documentation, BOMs and templates for customer quotes using Excel and other tools
Requirements
Bachelor’s degree in engineering
Minimum 5 years experience in Sales Engineering or working at a Tier 1 service provider / Architectural experience with Service Providers
Strong knowledge of the Ciena portfolio including RLS, Waveserver, Navigator, Planner Plus and SAOS
Must be able to create optical network designs using Planner Plus
Strong technical leadership skills
Strong written and verbal communication skills
Proven record of presenting technical solutions to all levels
Technical background in optical networking, including network engineering and sales engineering roles
Deep understanding of service provider optical networking trends such as pluggable optics and the impact of AI on service provider networks
Benefits
medical, dental, and vision plans
participation in 401(K) (USA) & DCPP (Canada) with company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
company-paid holidays
paid sick leave
vacation time
comply with all applicable laws regarding Paid Family Leave and other leaves of absence