About this role

Owning print renewals and identifying top print opportunities each quarter for digital conversion.
Proactively engaging with customers via health check-in calls to understand their needs and uncover digital courseware opportunities.
Conducting sales demos using our digital content platforms like CIMA and ExamReady.
Growing accounts through quarterly check-ins, assessments, sales pitches, demos, and strong closings.
Handing off converted digital accounts to the Customer Success Manager.

3–5 years of experience in customer success, account management, or educational technology implementation.
Proven track record to lead onboarding and training programs for institutional clients.
Strong consultative and relationship-building skills to influence faculty and leadership toward digital adoption.
Proficiency in analyzing usage data, identifying risk signals, and accomplishing intervention strategies.
Familiarity with CRM systems (e.g., Salesforce) and digital learning platforms.
Experience handling multiple accounts simultaneously and driving expansion opportunities within existing portfolios.

Senior Inside Sales Consultant, Milady

Key skills