Client Relationship Manager

Role Overview

• Manage onboarding of new clients
• Serve as the subject matter expert for clients
• Regularly monitor client activity and resolve critical situations
• Execute engagement and communication strategies
• Perform periodic customer business reviews
• Document client activity using Salesforce CRM
• Communicate customer feedback to internal stakeholders
• Collaborate with logistics team for supplies

Requirements

• Bachelor’s degree
• 2-4 years of successful client experience/account coordination
• Ability to think critically and independently
• Solution-driven and proactive in managing client expectations
• Salesforce CRM experience preferred

Benefits

• Health insurance
• 401(k) retirement plan
• Paid time off
• Professional development opportunities