Customer Service Representative III

Role Overview

• Process orders received via e-mail, on-line order entry and phone on a daily basis and provide confirmations as requested.
• Route shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery.
• Communicate with multiple external and internal customers.
• Adhere to all procedures, work instructions, and regulatory requirements in performing the job.
• Communicate with various internal departments on a regular basis for customer/related issues, including emergency shipments, customer account status, invoices, etc.
• Maintain accurate information regarding shipment status.
• Responsible for providing customers and clients with accurate answers to service related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.
• Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations.
• Other tasks as assigned.

Requirements

• Post-secondary education or equivalent in a related discipline.
• Minimum 2 years of experience in a warehouse customer service role.
• Strong work ethic, sense of responsibility, high level of attention to detail.
• Proactive customer focus.
• Ability to work in a team and independently as well as with minimal supervision.
• Ability to multi-task in a fast paced environment.
• Self-starter, efficient and organized.
• Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint).
• Strong proficiency in order entry systems.
• Excellent problem solving ability.
• Mandatory ability to communicate clearly in English as required.

Benefits

• Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.