Exceptional support to Guardant Health’s customers, clinical laboratory and country representatives.
Support day-to-day operation and in-time-in-full white-glove service delivery.
Triage workloads and inquiries.
Ensure efficient management of accounting and revenue cycle operations.
External and internal customer outreach to obtain missing information, support collections, and inform.
Enter new customer information in Salesforce.
Adhere to SOP’s pertaining to Operational requirements.
Appropriately field calls for payment collection or reimbursement and billing and process them.
Work closely with other Client Service teams to ensure exceptional support.

1-2 years experience of working in customer services and billing role involving direct interaction with preferably typical healthcare stakeholders, including patients and family members.
Strong interpersonal skills, able to communicate with internal and external stakeholders.
Able to handle conversations effectively and resolve inquiries and complaints to the mutual satisfaction of both parties.
Knowledge of Client Services and Medical Billing process is a plus.
Knowledge of cancer and medical oncology is a plus.
Proficiency in English and min. one other EU language is required.
Strong communication skills with the ability to coordinate administrative tasks and group meetings.
Proficient with MS Office, customer relationship management (CRM) software and feeling comfortable with daily use technologies.

Client Services Associate – Fixed Term

Key skills