Senior Manager, Accounting Operations

Role Overview

• Oversee daily operations and work product quality across service and functional delivery teams.
• Partner with CAS practice operations to ensure standardized reporting and client delivery procedures are met.
• Ensure adherence to service-level agreements and standardized operational procedures.
• Lead change management initiatives and enforce governance of operational processes.
• Define and maintain operational metrics and dashboards using data analytics tools.
• Collaborate with offshore teams to ensure accuracy, quality, and process optimization.
• Maximize offshore workforce impact through targeted process improvements.
• Manage the creation and upkeep of guidelines, training materials, and project documentation.
• Monitor project timelines, allocate resources, and adjust plans to meet deadlines.
• Communicate updates and changes clearly to internal teams, leadership, and stakeholders.
• Maintain and enhance reporting tools and dashboards for performance tracking.
• Develop and implement policies and procedures to improve team output and efficiency.
• Establish statistical methods to measure progress and support strategic vision.
• Ensure consistent documentation and use of standardized templates in project management systems.
• Review and update training and resource databases to support team development.

Requirements

• Bachelor’s degree in accounting; CPA or equivalent certification preferred
• Minimum of 10 years of progressive experience in US accounting, with at least 5 years in a leadership role managing managers and client engagements
• Proven experience managing multiple clients in a multi-entity, multi-industry environment, preferably within professional services
• Solid experience with accounting platforms such as Bill.com, Xero, and QuickBooks Online (QBO); NetSuite experience is a plus
• Demonstrated ability to lead, mentor, and develop high-performing teams, including Managers and Team Leads
• Strong client relationship management skills, with experience leading client calls, business reviews, and handling escalations
• Experience in budgeting, forecasting, and managing engagement profitability and resource utilization
• Proven track record in driving process improvements, automation, and system or workflow enhancements
• Experience with project and workflow management tools (e.g., Karbon, Wrike or similar platforms)
• Experience in onboarding clients and transitioning/migrating processes to offshore teams
• Advanced analytical skills with the ability to interpret financial data and provide actionable insights
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively with US-based teams and leadership
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced, remote environment
• Self-motivated, proactive, and resourceful, with a strong sense of ownership and accountability
• High level of professionalism, integrity, and ability to handle confidential information
• Amenable to work midshift schedule (12:00pm to 9:00pm) and on a hybrid work setup

Benefits

• Wellness program
• HMO coverage
• Rewards and Recognition program
• Free shuttle service (provided by CDC | for onsite employees)
• Free lunch meal (For onsite employees)
• On-demand learning classes
• Discretionary time off and Holidays
• Performance-based salary increase
• Discretionary incentive compensation based on client or individual performance
• Hybrid set up to selected roles/location, terms and conditions may apply
• CPA & Certification Assistance and Bonus Program